Customer service and targeted support are essential for the efficient and effective use of our products.
That is why our Help Center is available on weekdays during core business hours from 8:30 a.m. to 4:30 p.m. Our experts will develop targeted solutions for you.

Our customized support contracts guarantee you free support with fixed response times. These support contracts include the following services, for example:

Profile changes and optimizations
Lighting editing
Advice on energy saving potential
Firmware upgrades for the latest functions
Hardware replacement program within fixed response times

Your individual contact person is available for a free consultation, or you can use the contact form below.

Important notice for Enlighted customers

In 2025, Siemens AG decided to discontinue Enlighted as of September 30, 2025. As a result, it will no longer be possible to purchase sensors and spare parts from Enlighted.

However, Building Robotics Europe GmbH & Co.KG (BRE) is able to continue to support and supply existing Enlighted installations. We have sufficient stock of sensors and gateways, as well as the necessary expertise to reliably support, maintain, or repair your system.

Please do not hesitate to contact us. We will secure your investment and are happy to assist you.